Clubby directors in 'bubble of sweet content' have no understanding of customers
5 December 2018
By Sally Patten:
A tendency for directors to lead privileged lives contributes to poor oversight of companies because board members lack empathy with customers, a senior academic argues.
Rosemary Sainty, scholarly teaching fellow atUTSBusiness School, said that while greater gender balance at board level was important, boards needed more directors from different cultural, socio-economic and disciplinary backgrounds.
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